We have an immediate need for Service Desk Support. We need candidates with bilingual skills either English/ Spanish or English/ Portuguese. May require travelling.

Due to the overwhelming response, we will get in touch only with the chosen candidates.

Requirement 1 :

o 2-3 yrs of Experience in any service desk support region preferred

o Strong Knowledge of Windows, MS office

o Strong understanding of Citrix

· Basic understands the inter-relationship of software, hardware and communications

· User Experience in CRM tools such Remedy, Peregrine, HP Unicenter

· SQL scripting

· Ability to create knowledge articles

Roles and responsibilities:

Support critical applications and Infrastructure

·Business Guidance. Providing guidance on business issues related to the usage of the system.

· Problem assessment. The Support Analyst will be the main resource for assessing the cause, type and severity/impact of any reported problems.

o Receive calls

o Point of escalation for L1 for all issues

o Assign / Reassign priority for tickets using the ticketing tool.

o Primarily driving incident resolution and trend analysis for input to problem management team

Requirement 2 :

o 1-2 yrs of Experience in service desk support in the preferably hospitality industry

o Hardware trouble shooting skills, Printer and Network issues

· Basic understands the inter-relationship of software, hardware and communications

Roles and responsibilities:

·Business Guidance. Providing guidance on business issues related to the usage of the system.

·Application / Business Process Guidance.

·Problem assessment. The Support Analyst will be the main resource for assessing the cause, type and severity/impact of any reported problems.

· Receive calls

· Creation of ticket in ticketing tool

· Assign / Reassign priority for tickets using the ticketing tool.

· Incident management and complete ownership of the ticket by the analyst until closure

Read the original here:
Immediate need for Service Desk Support (Atlanta)

Flight Display Systems is a small manufacturing company located in the McFarland & Hwy 9 area. We take pride in manufacturing exceptional cabin entertainment products for the aircraft market.

Please see our website at FLIGHTDISPLAY.COM.

NOTE: THIS IS NOT AN IT / NETWORK TYPE JOB.

Currently, we are recruiting for a Technical Specialist to work in our manufacturing facility to support our customers as a technical support representative. This position requires heavy telephone and email communication to help our customers with technical questions, product application information and real-time assistance in the installation of out varied products in retrofit aircraft.

Requirements:

• Excellent telephone communication & written communication skills.

• Ability to read wiring diagrams, schematics, and blueprints – excellent electro-mechanical skills.

• Troubleshooting to the assembly and board level when required.

• Problem solving and diagnostic skills related to assembly, testing, inspection and design of displays, amplifiers, & other cabin entertainment products.

• Skills to perform all functions related to production of electro-mechanical and electronic In Flight Entertainment equipment to include assembly, testing, troubleshooting, inspection, and design support

• Understanding of electronic, electrical and mechanical applications related to the design and manufacturing of Flight Entertainment equipment.

• Ability to support CPU applications and software; and skills and logic to support the product in the field.

• Intermediate or higher skill level supporting customer field issues on all mechanical and electrical products.

• Support customers in the field as required.

• Customization of product as needed.

• Support of design function as required.

Highly Desired Qualifications:

* Avionics experience

* Formal Electronics training

* Help desk experience for a manufacturing company.

* Combination of tech support experience and electronics manufacturing experience

* Small company experience.

* Help desk or other technical support experience – MUST BE TECHNICAL in an ELECTRONICS field.

Qualifications:

• Associates degree in related field or 4 years of related experience in lieu of degree. H.S Diploma minimal.

• Good reading and communication skills. Excellent English absolutely required.

• Excellent customer service skills.

• Team player willing to support the team and the business.

• Dependable and committed to work schedule.

• Detail oriented and committed to zero defect processes.

MUST LIVE IN THE AREA.

MUST PASS DRUG & BACKGROUND CHECK.

NO PHONE CALLS & NO WALK-INS.

SEND RESUME & COVER LETTER WITH SALARY EXPECTATIONS TO JOBS@FLIGHTDISPLAY.COM.

SEE OUR WEBSITE AT FLIGHTDISPLAY.COM

Read more from the original source:
Technical Support – Avionics Mfg. Company (Alpharetta/Forsyth)

Read the original here:
Service Technician (Alpharetta)

(you will be working on some pretty cool web stuff!)

*** Software Company in Norcross, GA ***

Location: Norcross, GA (just outside of I-285, off Peachtree Industrial Blvd).

We currently have one part-time position available (20 hours per week).

Currently hiring for a Technical Support/Website Creation position. Looking for someone who can start right away. Please send your resume for review. Once we receive your resume, we will send you a short list of questions to help us qualify you further. Please answer the questions as quickly as possible so that we can get you in for an interview.

A small software company with a worldwide customer base and big Internet focus, has immediate opening for one part-time technical position. The duties include the creation and maintenance of a Wiki/Knowledge Base for Customer Self Support, and tier one and two technical support on Windows-based software product sold worldwide. You should have knowledge of the Windows and OS X environment including networking; knowledge of SQL is a big plus. You will be interfacing with software development for new features on our current software and debugging current problems. You will also be responsible for some fun project work including development and maintenance of the website. You will create, maintain, and enhance our website – particularly features related to customer and technical support. So, knowledge and skills in HTML/CSS, PHP and other web programming languages is a real plus.

You must have good customer service skills and be detail-oriented to succeed. Problem solving skills are very helpful. You must be self-motivated and able to accomplish goals without supervision. The environment is relaxed with professional, competent and nice people.

We have one part-time position available (this position is great for students – hours can be flexible).

Read more here:
Technical Support/Web Development (Norcross, GA)

Requirements

• MCP Certification (Current)

• A+certification (preferred)

• Technology-Related Bachelor’s Degree (such as Computer Science) or equivalent experience

• Impressive troubleshooting/problem solving skills

• Strong customer service, orientation to detail, communication and analytical skills

• Good judgment, adaptability, and dependability.

• Ability to foster and work in a team environment, as well as work independently and be self-motivated and self-responsible

• Responsible for maintaining technical competency, knowledge and technology certifications

• Aggressiveness toward achievement of higher-level IT certifications

• Flexibility to work outside of normal business hours (as required) is a must

Please email Resume with Salary history to: resume@intelligis.com

• Location: North Metro Atlanta – Dunwoody

• Compensation: Competitive

• Principals only. Recruiters, please don’t contact this job poster.

• Please, no phone calls about this job!

• Please do not contact job poster about other services, products or commercial interests.

Read more here:
IT Desktop/Helpdesk Professional (Metro Atlanta)

Read the original here:
IT Field Service Tech 1 (Northwest ATL OTP)

IT Field Service Tech 2

A+ or comparable certification

bachelors degree preferred

4 years IT service experience in largescale (1000 + users) network

healthcare IT environment experience preferred

Microsoft desktop and Novell experience

4 work-related references required

Read the original here:
IT Field Service Tech 2 (Northwest ATL OTP)

IT Senior Field Service Technician:

able to lead and coordinate team of field service tech’s

experience with network hardware install & support

A+ certification required

bachelors degree required

5+ years IT service experience in largescale (1000 + users) network

healthcare IT environment experience preferred

Microsoft desktop and Novell experience

4 work-related references required

Read the original here:
IT Senior Field Service Technician: (Northwest ATL OTP)

Read more here:
Entry Level In-Shop Tech Position (North Atlanta (285/85))

Description

The Senior Security Engineer works within ControlScan’s customer support area, acting as a resource for other support agents and interacting directly with customers to resolve issues of above-average complexity. Support activity revolves around scanning and security services provided to customers including detection of vulnerabilities and their remediation.

Responsibilities

• Validate the scoping of complex vulnerability and web application scanning engagements

• Assess and approve/reject scanning false positive claims that are not obvious or clear cut

• Support penetration testing of web applications on a consulting engagement basis

• Investigate breaches and suspected breaches claimed by scanning customers

• Participate in the ongoing improvement of the scanning and vulnerability remediation processes

• Provide introductory/ongoing network security training to support team members

Qualifications and Skills

• Minimum 4 years experience in IT or technical support role

• Minimum 2 years experience in customer service role

• Experience with network security technologies (IPS/IDS, firewalls, policy management)

• Experience with application hosting and system/network administration – previous system administration experience

• Experience with web application scanning, including zero-day vulnerabilities

• Familiarity with Nessus feeds

• Familiarity with network concepts (TCP/IP, layers, routing, etc.)

• Familiarity with ethical hacking

• Knowledge of vulnerability research resources

• Knowledge of penetration testing methodologies

• Knowledge of open security testing standards and projects, including OWASP

Read more from the original source:
Sr. Security Engineer (I75-I285 – Windy Ridge)

CMIT Solutions is the premier IT services franchise in the US with 4 locations in the Atlanta area. Our goal is to be the preferred IT business partner of small to medium sized businesses by providing a range of services and solutions – from training, installation, system maintenance and support to disaster recovery.

Position: FLEXIBLE PART-TIME COMPUTER NETWORK TECHNICIAN

CMIT Solutions is currently seeking knowledgeable Computer Network Technicians that have hands on Server support experience to help us support and develop client/partners in the I575/GA515 Corridor which includes the counties of North Cobb, Cherokee, Pickens and Dawson.

Responsibilities will be to assess client/partner environments, support, design, install, troubleshoot and maintain client/partner networks and computers.

Requirements

Experience

• A self-starter with proven computer and networking capabilities

• 3-5 years designing, supporting and maintaining client/partner networks

• Strong knowledge and hands on experience with Servers, PCs and networking

• Strong knowledge of wired and wireless networks

• Experience using Microsoft products

Desired Qualities

• Positive high energy

• Ethics-driven with extreme client/partner focus

• Ability to take initiative and manage time effectively

• Integrity

• Team spirit

• Strong desire and passion to excel

• Punctuality is essential

Required Skills

• Excellent people skills.

• Good verbal and written communication skills.

• Excellent trouble-shooting skills

• Ability to project a positive service attitude.

• Ability to develop rapport and present and promote products and services to potential clients/partners

Certifications

Ideal candidates will have one or more of the following certifications:

• MCSE

• A+

• CNE

CMIT Solutions requires that all Computer Network Technicians pass the necessary CMIT Solutions certifications.

Computer Network Technicians are required to read and understand all company marketing and promotional materials as they relate to the sales of the company’s services and products.

THIS IS A PART-TIME POSITION.

Read the original here:
Computer/Server/Networking Support Specialist (N. Cobb, Cherokee, Pickens Counties)

Qualifications

• Strong cross functional Great Plains Dynamics GP knowledge including Financials, Purchasing, Inventory, Project Accounting, and Field Service.

• Thorough understanding of accounting processes and procedures.

• Strong experience using Microsoft.Net technologies including Java, C++, VB, and/or VBA

• Strong knowledge and SQL experience

• Demonstrated ability to research transactional issues, identify root causes, and drive resolutions.

• Understanding of core business process, and skills performing systems analysis and integration.

• Ability to identify business requirements, scope projects, and design solutions.

• Demonstrated experience translating business requirements into ERP solutions.

• Organized, logical, methodical, and responsive.

Responsibilities

• Provide support to end users on Great Plains application (Help Desk).

• Create SmartLists & SQL queries.

• Review system setup and configuration.

• Create documentation: policies, procedures, workflows, and user guides.

• Train end users.

• Install service packs and hot fixes.

• Perform system upgrades.

• Load Chunk files and Packages.

• Maintain system and user/group security.

• Create stored procedures, and run SQL scripts.

• Run system Reconcile and Check Links processes.

• Install, configure, and support third party applications.

• Document and develop new reports using SQL Reporting Services.

• Manage, maintain, and troubleshoot FRx reporting application.

• Create, maintain, and execute Integration Manager jobs.

• Possess a deep knowledge of application table names and structures.

• Maintain and troubleshoot custom Dexterity application code.

• Develop and manage Econnect application interfaces.

• Create and maintain application macros.

• Recommend, and implement new business processes and procedures.

• Manage application registration keys and software licenses.

• Manage system change control procedures.

• Manage relationship with Microsoft and GP Partner.

Please provide resume and salary requirements.

Read the original here:
ERP Business Analyst (Duluth GA)

We are currently hiring for numerous permanent Tier I Tech Support roles at Cbeyond. These roles require extreme flexibility in schedule (i.e., the ability to work any shift during the hours of 8AM to 10PM). Individuals who have strong Cisco knowledge and have applied this Cisco knowledge in previous roles are strongly encouraged to apply. Please read the entire job description below, and if your skills and background match the requirements, please respond to this posting by submitting your resume in Microsoft Word format. Please make sure to put “Tech Support Tier I” in the subject line of the e-mail. Thank you for your interest in working at C-beyond!

Job Description

Title: Tier I Tech Support

Classification: Exempt

Immediate Supervisor: Manager, Technical Support

Department: Technical Support

Responsibilities:

The Tier I Technical Support agent’s duties and responsibilities include but not limited to answering all incoming customer calls in queue with a pre-defined opening script. The Tier I agent will identify customer needs; manage Average Talk Time, Wrap Up time, and other measurable objectives. They will be trained to resolve routine Trouble Tickets, including but not limited to E-mail, voicemail, auto attendant, Web Hosting, and browser configurations. They will also be trained to troubleshoot advanced product or service issues, including but not limited to DS1 transport, PRI / CAS / FXS telephony, and DNS with proper escalation as necessary to achieve optimal trouble resolution times. Tier I Tech Support agents are expected to handle customer calls with a positive problem-solving attitude. As well as properly document in OSS system call purpose and resolution. Tier I Tech Support agents are expected to strive for first call resolution. If first call resolution can not be met, properly code trouble tickets for escalation to Tire II Tech Support using Ticket classification Guidelines. They will be expected to utilize online resources such as Cbeyond Online and the Knowledgebase to resolve customer troubles. Tier I Tech Support agent will receive continuing education and onsite training for new products and services. Tier I Tech Support agents when necessary will consult with Tier II or supervisor as needed for problem resolutions. They may perform additional duties such as; data analysis, project management, reporting. As well as provide input for troubleshooting scripts and diagnostic tools.

Required Knowledge, Skills & Abilities:

• Bachelors degree OR 1 year of experience in telecom, tech support, networking, or hardware. Such as switches, routers, hubs, phone systems (PBX/CBX), Cisco, or Juniper.

• Basic understanding of Windows Operating System.

• Candidate must have strong analytical skills.

• Strong verbal and written communications and interpersonal skills.

• Professional demeanor.

• Candidate must have a customer satisfaction driven attitude.

• Be an Active contributor in a positive team environment.

• Must follow predefined guidelines, protocols, and procedures as directed.

• Have the ability to work any shift in a 24×7 call center environment.

• Candidate must possess the ability to learn, retain, and apply new information in an ever changing environment.

• Flexibility to perform additional tasks or duties outside of normal daily activities.

Desirable, but not Required

• Excellent communication and influencing skills through written or verbal communication.

• Bi-lingual is a plus

• Proficiency in Spanish

• Technical focused degree

• Cisco or Juniper certifications

The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities.

Read the original here:
Tech Support Tier I (Marietta, GA)

This position requires travel within a designated region up to 75% of the time.

Position Responsibilities:

Provide basic implementation support services for the client’s application(s). Includes end-user training (on-site at client locations or in a classroom environment) on the core functionality of the application; consultation on the optimal usage of the application and appropriate business practices, and troubleshooting application errors.

Provide basic post-implementation supports on the client’s system via phone or dial-up. Includes operational procedures, troubleshooting, routine diagnostics, and error correction with guidance from senior-level analysts.

Provide basic implementation support services for the electronic data interfaces (EDI) purchased by the client. Includes installation, configuration, end-user training, and troubleshooting of electronic media claims (EMC) submission for the major insurance carriers (Blue Cross Blue Shield, Medicare, or Medicaid) in at least one state or region. Also, includes electronic remittance systems (ERS) and electronic patient statements (EPS).

Provide basic implementation support services for the client’s hardware (PC’s servers, terminals, printers, and modems) and operating systems (e.g., UNIX, Windows NT). Includes configuration, operational procedures, and troubleshooting.

Perform other duties as assigned.

Work Experience:

2 years experience in a health-oriented or computer oriented customer support, training or implementation environment.

Experience with multi-user applications and advanced multi-user operating systems.

2 years experience using any type of computers or software.

Previous teaching/tutorial experience within a school system or in a corporate capacity preferred.

Education:

2-4 year college degree in information systems, business, computer science or education.

Certification as an Accredited Record Technician (ART) OR as a Registered Record Administrator (RRA).

Knowledge/Skill:

Strong instructional, analytical, communication and customer service experience.

Knowledge of healthcare information systems(e.g. practice management systems, medical records systems, claims processing systems, etc.)

Must be able to travel (approx. 75%) primarily within a state or region.

Knowledge of medical terminology.

Ability to acquire and demonstrate expertise in the core functionality of assigned healthcare information management systems.

Work both independently and in a team-oriented environment.

HOW TO APPLY:

Visit http://www.HealthPort.com/careers

*This position can be found under Columbia, SC*

No soliciting from staffing agencies or employment firms.

Read the original here:
Implementation Specialist (Southeast Region)

Computer repair service center is looking for an individual interested in working in a small company environment.

This is an opportunity for a motivated individual who wants to grow with a company. This position requires hands on bench repair service. You will be working one on one with the public either at our retail location or at the customer’s site.

Paid holidays, medical, dental available after 90 days of service.

Two weeks paid vacation after 1 year of service.

Hours are 9:00am – 6:00pm. This is a full time long term position.

Position Overview:

*PC/Laptop Service & Repair

*Virus/Spyware Detection & Removal

*Data Backup & Recovery

*Accurate Assembly and Disassembly

*System Peripherals: Printers, Scanners, MP3, PDAs, Etc

*Customer Sales & Service Explanation

*Working at Retail Location and Customer Location

Qualifications:

* Must Have Hardware Knowledge & Hands On Experience

* Excellent Written & Oral Communication Skills

* Strong Organizational & Multitasking Skills

* Ability to Problem Solve & Find Creative Solutions

* Reliable Transportation

* Work Occasional Overtime

* Ability to Lift & Move Various Computer Components (65lbs +/-)

* A+ Certification Preferred

-Will Be Required Within First 90 Days of Service

Candidates MUST pass a drug-screen, DMV & background check.

If interested please reply to this posting with resume and introduction.

Read the original here:
PC Repair Technician (Alpharetta, GA)

Responsibilities:

• Maintain ACD availability to answer all incoming customer calls in queue with appropriate opening script, customer identification, Average Talk and Wrap Up time objectives.

• Resolve customer reported difficulties on all elements of service which offers, including but not limited to E-mail, voicemail, auto attendant, Web Hosting, Internet connectivity, voice connectivity, browser configurations.

• Troubleshoot advanced product or service issues, including but not limited to DS1 transport, PRI / CAS / FXS telephony, and DNS with proper escalation as necessary to achieve optimal trouble resolution times.

• Responsible for handling customer calls with a positive problem-solving attitude.

• Properly document in OSS system call purpose and resolution.

• Complete every call with appropriately setting customer expectations for issue/problem resolution time frame and notification.

• Properly code trouble tickets using Ticket classification Guidelines. Utilize online resources such as Online and the Knowledgebase to resolve customer troubles.

• Actively participate in training classes for new products and services.

• Consult with Tier II or supervisor as needed for problem resolutions.

• May also perform additional duties such as; data analysis, project management, reporting.

• Provide input for troubleshooting scripts and diagnostic tools

Mandatory Experience, Skills & Abilities:

• Strong verbal and written communications and interpersonal skills

• Minimum 1 year call center experience

• Minimum 2 years desktop computer skills to include thorough working knowledge of all Microsoft operating systems and applications/programs, PC Hardware, desktop applications and peripherals such as printers and fax machines.

• Minimum 2 years with TCP/IP protocol suite. SMTP, DNS, HTTP, etc

• Minimum 1 year trouble shooting experience with Cisco routers and switches.

• Minimum 1 year trouble shooting of Data Networking and routing protocols. OSPF, BGP, Access Control Lists, NAT, DHCP, and subnetting.

• Minimum 1 year trouble shooting Layer 1 transport , DS1 and DS3 Circuits

• Minimum 1 year trouble shooting LAN Networking. Switched vs. Hub environments, DHCP, NAT and Firewall applications.

• Minimum 1 year with VPN services and required desktop client configuration.

• Must be a proven self motivator with a good work ethic, and have demonstrated the discipline to work independently.

• Able to work efficiently with the stress of a fast paced environment.

• Problem solving skills, resourceful and effective in making decisions.

• Excellent troubleshooting skills

• Excellent analytical skills

• Proven self starter who can work effectively both independently and in a team environment

• Minimum 1 year managing multiple projects simultaneously

• Minimum 2 years of basic voice and data networking concepts

• Ability to work different shifts in a 24×7 environment (i.e. not strictly 9 to 5)

• On call 24×7 to support the needs of the call center

• Willingness to work overtime

• College Degree. B.S. or higher in technical discipline or experience equivalency

• Cisco CCNA or equivalent hands on experience

Desirable

• Production Internet services, ASP, CLEC, ILEC, or DLEC experience

• Experience working for retail or wholesale telecommunications service providers, ASP, ILEC, CLEC, or IXC

• Computer Science degree or equivalent expertise and industry experience

• Experience with off-the-shelf network management applications

• Experience with high-availability computing, network, and storage solutions

• Experience in managing both voice and data networks

• Experience managing IP services such as email and web hosting

• Strong verbal and written communications and interpersonal skills

• Experience with traditional TDM and/or VoIP telephony.

Read the original here:
Tier 1 Technical Support (Marietta, GA.)

Responsibilities Include:

Follow datacenter standards:

– Labeling

– Documentation

– Neatness and cleanliness

Troubleshooting and Repairs:

– Troubleshoot cabling and network issues with internal support

– Engage vendors to resolve power related issues

– Act as Remote-Hands for datacenter support

– Ability to make physical hardware changes to some IT equipment — ie. replace parts such as memory, fans, hard drives

Hardware Installations and Changes:

– Servers, switches and similar

– Moves/Adds/Changes (MAC)

– Inventory and Documentation of ALL IT Equipment

Basic Setup of some IT Equipment (can learn on the job)

– Tagging descriptions on KVM and switch ports

– Erasing hard drives on decommissioned equipment

– Some minor network commands/configuration

Requirements:

* Working knowledge of Microsoft Office Products – primarily Excel

* A very good understanding of structured cabling, testing and troubleshooting

* Must be sufficiently detail oriented to appropriately document all physical aspects required in MAC work

* Physical ability to install equipment into racks and receive large deliveries

* An ability to communicate intelligently and effectively

* A positive attitude

* Internet and computing skills

* The ability and willingness to learn quickly, work autonomously, and resolve any issues that arise day-or-night

* Provide on call support in case of emergencies or other off-hours issues at the facility

Read more here:
DataCenter Technician (Lithia Springs)

Required Skills:
Intermediate Networking
Familiar with Windows XP, 2003. 2008 a plus.

Terminal Services a plus!
Linux a plus!
E-mail trouble shooting a plus!

Other Information:

This position may require occasional local and out-of-state travel. Please take not of the entry compensation range…28K-32K annually, no point in submitting your resume if your looking for more compensation.

We all pitch in to get things done here.

Qualifications

• Available to work after hours and weekends as required by project load, and to rotate on-call support.

• Understanding of IP based networking and protocols.

• Windows XP, 2003 experience.

• Knowledge of basic Linux administration a plus (not required)

• Good problem-solver. Sorts through complex issues.

• Uses customer-oriented telephone etiquette.

• Excellent people skills. Interacts effectively and works productively.
• Manages time effectively and prioritizes task completion.

• Excellent multi-tasking skills.

We offer 401K, Profit Sharing after one year. Basic (really basic) health insurance,and paid vacation after a 90 day probationary period for full-time employees.

Equal Opportunity Employer. Local applicants only please. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. No recruiters or agencies. Only candidates whose profiles closely match requirements will be contacted during this search. Must be eligible to work in this country.

Read more here:
Network Technician (Smyrna-Vinings)

Local candidates should submit their resume to resumes@purchasingpower.com with the title of the position in the subject line.

This position will report to the Sr. Manager of Customer Analytics & Research and will be responsible supporting the Sales & Marketing team by meeting all reporting and analysis needs. Using and maintaining the company’s marketing database system will be a key responsibility for the Database Marketing Analyst including regular extraction, load, support, and maintenance of data stored in the marketing database, and the production of all standard reports produced from the database (s). Provides primary support for the campaign selection process for all direct marketing campaigns executed for consumer and B2B segments. Also responsible for utilizing other database resources such as B2B prospect database as well as web analytics tools to produce reporting and analysis.

Other key responsibilities include:

• Maintains all database objects including, but not limited to, SQL queries, stored procedures, automated production jobs, SSIS Packages, database tables.

• Provides technical support related to the data stored within the database

• Provides post campaign reports and analysis to assist the marketing team in measuring effectiveness of campaigns as well as performance of key customer segments.

• Generate lead lists for consumer and B2B marketing programs (direct mail, email, outbound calling)

• Documents all current processes, changes, and new processes developed for the database

• Loads all daily/weekly/monthly/other data files into correct database storage areas and maintains data and its accuracy and integrity

• Processes all monthly/weekly Key Statistical Reports and Trend Reports

• Responsible for the daily maintenance and operation of the database(s) and their procedures

• Interacts with internal/external clients to gather requirements, provide results, and research and resolve reported production issues

Required Skills:

• B.S in Computer Science, Statistics, Engineering or related field

• 3+ yrs experience with, SQL, SAS, SPSS, or other statistical mining packages.

• Strong analytical and data manipulation skills to enable production of management information and campaign analysis

• Hands on experience using query and analysis tools (Oracle query tool experience and/or SAS)

• IT literacy, including expertise in spreadsheet analysis, and experience in the use of software tools for complex analysis and reporting from large computer databases

• Experience creating and productionalizing regular reporting for various internal business users such as Sales, Marketing, Account Management, and Executive Management.

• Very strong attention to detail

• Excellent written and verbal communication and presentation skills

• Excellent detail, organizational and team player skills.

• Self Directed

• Able to prioritize multiple tasks

• Excellent communication skills

• Customer Service Orientation

• Results oriented

• Ability to exercise influence over individuals without direct authority

Read the original here:
Database Analyst – Marketing (Midtown Atlanta)

This is a great opportunity to enter the ground level of this second call center which is located in Gwinnett, GA. The company believes in hiring managers and supervisors from with-in the company. The company provides great benefits including: Health Insurance, IRA 401K matching, free home phone service.

Responsibilities:

- Provide account and technical support for customers.

- Handling account changes.

- Technical support for VoIP phone and DSL services provided by the company.

- Sell service to customers calling the call center.

Requirements:

- Excellent customer service and interpersonal skills

- Ability to assist customers via phone or online.

- Continuously learn and retain knowledge of new and existing services offered by the company

- Excellent verbal and written communication skills.

- Excellent organizational skills and the ability to handle multiple tasks at once.

- Ability to interpret technical instructions, follow diagrams or flow charts, analyze equipment.

- Minimum one year help desk or customer service experience in a call center environment.

- 1 year phone support and sales experience.

- Broadband Internet support (including DSL and Cable service) is a plus!

Agents enjoy good salary plus many bonuses for achieving company’s targets for customer satisfaction and sales goals.

Read the original here:
IT company seeking Tech Support specialists (Gwinnett, GA 30093)

As part of the executive leadership team that built (and sold) one of the most successful payment processors in the industry, years of experience taught us that our employees are our most valuable differentiator. So we built Indigo Payments to be a different type of company for everyone. Hundreds of companies process transactions, but very few deliver exceptional experiences to both employees and customers. Our tremendous growth has enabled us to expand our operations team again. If you prefer a fast-paced, performance-based culture and have operational experience in the payments industry, we’d like to talk to you.

Responsibilities of our Implementation Manager include:

o Testing File Builds

o Understanding Features and Functionality of Terminals

o Coordinating VAR Installs

o Trouble-Shooting Complex Installations with our Sales Team

o Managing Vendor Relationships

o Documenting Best Practices

To schedule a confidential interview, please send your resume to HR@indigopayments.net

Read more from the original source:
Implementation Manager (Atlanta)

Part-time 5-20hr/week

Flexible Schedules – day, evening, & weekend availability

Roswell and Woodstock, GA Areas ONLY!

Do you have a genuine enthusiasm for computer troubleshooting and networks? Are you a reliable, skilled professional with strong communication skills and a commitment to helping clients? If so, we’re looking for YOU!

Fast-teks seeks part-time technicians that are at least A+ Certified with 2 years field experience minimum. Pay rate $17 – $20 per hour plus bonuses and commissions! Dependable person with technical and people skills. Sales aptitude is equally as important as technical knowledge for this position. Candidate must feel comfortable promoting equipment sales, memberships, etc. Prior sales experience a plus (but not required). Business casual appearance with reliable transportation a MUST!

If you are interested in applying for this position, please feel free to send your resume to the link provided. Thank you for your interest!

Read more here:
Computer Field Technician (Roswell, Woodstock)