Real Estate CHI - Wednesday, October 14, 2009 9:26 - 0 Comments

Foreclosure Prevention Coordinator/Bilingual Spanish preferred (Chicago IL)

POSITION TITLE: Foreclosure Prevention Coordinator

Organization: ACTION NOW. Learn more about the Organization at www.actionnow.org

Location: Chicago, IL

Full Time

Salary: $26,500/ year

Medical Benefits Included

TO APPLY: Please email your resume to Pam Kieffer at kiefferpm@aol.com

Only those selected for interviews will be contacted. Qualified women and minorities are encouraged to apply.

Action Now, a non profit community organization, is fighting on behalf of homeowners during this mortgage crisis and winning agreements from the mortgage industry on new loan terms and policies that avoid foreclosures. We will continue to work to reform City and State home lending practices and influence legislation so that equitable loans become a reality. We commit ourselves to working with anyone who has fallen behind on their mortgage or who fears that they too will fall victim of adjustable rates. Neither families, the communities, or economy can afford for anyone to sit idly by.

We are looking for a committed individual who must have social justice experience preferably with housing issues. Experience in mortgage lending, underwriting policies and loan closing procedures as well as experience providing service to low to moderate income families is preferred but not required . We will train. Must be excellent with math, verbal and written communications, analytical, self motivated, able to confidently exercise independent judgment, and really want to make a difference in low to moderate income communities. Bilingual English/Spanish candidates preferred.

GENERAL PURPOSE:

The Foreclosure Prevention Coordinator screens and responds to incoming informational calls from existing clients, potential clients, and from information gathered in the field. Representatives may also be assigned to outbound calling, preparing and sending e-mail or regular mail communications and sending and receiving faxes. Experience in social advocacy a plus.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITES

• The Foreclosure Prevention Coordinator is required to work 45 hours per week, 9 hours a day Monday through Friday (11:30am- 8:30pm) with 1 hour each day for lunch and two Saturdays of each month from 9 AM – 2 PM.

• The Foreclosure Prevention Coordinator must successfully navigate through multiple database systems in order to provide complete and accurate information to the callers.

• Foreclosure Prevention Coordinator will be required to take applications over the phone while entering the client’s information into the database. Therefore it is necessary to have good keyboarding skills and be able to talk on the phone and enter information accurately and efficiently into a database.

• It is essential that the Foreclosure Prevention Coordinator always exhibits and delivers a confidant, empathetic and knowledgeable response to all clients. Patience is also essential as many callers will be distressed. Patience, empathy, confidence and a thorough explanation of the process will help to ensure a positive call outcome.

• The Foreclosure Prevention Coordinator will also update client information in the database.

• Operate all office equipment, including fax machines, copiers, phone systems and computers,

• Use computers and software for spreadsheets, word processing, database management and other applications.

• Establish, maintain, and update files, databases, records and or documents with minimal direction.

MINIMUM JOB REQUIREMENTS

• Bachelors degree from an accredited University or College, or

• Any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Professional phone manner

• Excellent communication skills and customer service skills

• Ability to transcribe information accurately into the computer while simultaneously talking on the telephone.

• Ability to work under pressure

• Ability to adapt to and embrace change in a rapidly changing environment.

• Oral communications skills for sharing information and advice, explaining programs, and timeframe expectations to clients and escalating information appropriately.

• Strong orientation towards details

• Familiarity with personal computer operations including data entry and e-mail

• Keyboarding and basic computer skills for opening, navigating and attaching documents including e-mail, electronic calendars, and other basic office support software and the Internet.

• Must be detail oriented and able to multi-task.

• Must have good interpersonal skills and a strong ability to work with a diverse team.

• Able to work quickly with minimal supervision, and exercise good judgments.

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Foreclosure Prevention Coordinator/Bilingual Spanish preferred (Chicago IL)