Technical Support CHI - Tuesday, October 13, 2009 16:26 - 0 Comments

NOC technician – Graveyard shift (Oakbrook)

Employment Contigent on completion of successful background check

TITLE: Network Operations Center (NOC) Coordinator

FLSA: Non-exempt

Purpose of Position:

• Focus on positive, professional and proactive end-user contact through phone, email and other means in order to insure rapid resolution to customer issues.

• Effectively troubleshoot issues and resolve problems related to server operating systems (Red Hat Linux, MS Server 200x), core application stacks (IIS, Apache, MSSQL, MySQL, etc.), network infrastructure (switches, firewalls), and various managed services (managed storage, managed data protection) by performing the following duties:

Essential Duties/Responsibilities:

• Resolve tickets as quickly and thoroughly as possible and obtain team assistance when needed.

• Continue to increase expertise and knowledge about applicable OS systems, related software, server configurations and anything else to support Company products and services.

• Assist end-users in successfully configuring their network or server environments, troubleshooting and escalating problems related to infrastructure and services.

• Furnish end-users with configuration information

• Monitor, resolve, and escalate issues within critical facilities infrastructure (generators, CRAC units, UPS systems).

Other Duties/Responsibilities:

• Improving policies and procedures within the support organization.

• Documenting changes to existing environments or creating new documentation for new deployments.

• Assiting customers with installatin of network cabling and/or racking of data center equipment

Knowledge, Skills and Abilities Required

• Strong understanding of Internet related technologies and protocols (TCP/IP, DNS, SMTP, HTTP, IMAP, POP).

• Experience administering the following operating systems: Linux (Red Hat and its variants), MS Windows 2000, 2003, and 2008.

Education:

• High School diploma or equivalent

Working Conditions

Most work is done in an area where normal office noise is present and people are moving around frequently.

Disclaimer

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

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NOC technician – Graveyard shift (Oakbrook)