Employment Contigent on completion of successful background check

TITLE: Network Operations Center (NOC) Coordinator

FLSA: Non-exempt

Purpose of Position:

• Focus on positive, professional and proactive end-user contact through phone, email and other means in order to insure rapid resolution to customer issues.

• Effectively troubleshoot issues and resolve problems related to server operating systems (Red Hat Linux, MS Server 200x), core application stacks (IIS, Apache, MSSQL, MySQL, etc.), network infrastructure (switches, firewalls), and various managed services (managed storage, managed data protection) by performing the following duties:

Essential Duties/Responsibilities:

• Resolve tickets as quickly and thoroughly as possible and obtain team assistance when needed.

• Continue to increase expertise and knowledge about applicable OS systems, related software, server configurations and anything else to support Company products and services.

• Assist end-users in successfully configuring their network or server environments, troubleshooting and escalating problems related to infrastructure and services.

• Furnish end-users with configuration information

• Monitor, resolve, and escalate issues within critical facilities infrastructure (generators, CRAC units, UPS systems).

Other Duties/Responsibilities:

• Improving policies and procedures within the support organization.

• Documenting changes to existing environments or creating new documentation for new deployments.

• Assiting customers with installatin of network cabling and/or racking of data center equipment

Knowledge, Skills and Abilities Required

• Strong understanding of Internet related technologies and protocols (TCP/IP, DNS, SMTP, HTTP, IMAP, POP).

• Experience administering the following operating systems: Linux (Red Hat and its variants), MS Windows 2000, 2003, and 2008.

Education:

• High School diploma or equivalent

Working Conditions

Most work is done in an area where normal office noise is present and people are moving around frequently.

Disclaimer

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

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NOC technician – Graveyard shift (Oakbrook)

Field Service Technician – 2 to 5 years experience with Calibrations and Temperature Uniformity Surveys for thermal processing equipment. Some instrumentation and Furnace knowledge a must. Installation experience is a Bonus. Travel up to 80% of the time. We offer a very competitive wage, along with a comprehensive benefit package, including medical, 401(k), and much more. Minimum education requirement is an Associate Degree. Company vehicle & travel expenses provided. Great opportunity for an above average candiate eager to learn and grow within this dynamic industry. Please furnish resume with current/past responsibilities and salary requirements. All resumes kept confidential.

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Field Service Technician (Chicago-Detroit)

Desired Qualities Include

◦2 years experience working as a technical consultant

◦Project management experience

◦A broad understanding of local – and wide-area networking technologies

◦MSCE+I or MCITP certification preferred

◦CCNA or CCNP certification

◦Experience using Windows 7

◦Undergraduate degree in four-year college

◦The ability to write detailed design and installation documents

Projects

◦Rapid deployments of Windows 2008 Server and Windows Vista

◦Design and deployment of file, print, messaging and other applications and solutions

◦Design and deployment of Windows Terminal Server and TSWeb

◦Design and deployment of local- and wide-area networks

◦Design and deployment of VoIP networks and systems

Job Description

Based on experience, the Systems Engineer will be part of a team responsible for the design, planning, and execution of server deployments, server migrations, system upgrades, and research and development at our clients headquartered in the Chicagoland and Southern Wisconsin areas. Day to day duties will include solution design, as well as project planning and management; high-level technical assistance in production IT environments; technical consultation with senior management; and the writing of documentation and project plans.

Util-IT offers competitive salary, bonuses and training opportunities. We are looking for driven professionals wishing to advance their career who enjoy working in a fast-paced, team oriented environment.

http://util-it.com/systems-engineer/

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Systems Engineer (Chicago)

Job will include: Basic TIER-1 technical support, assisting customers over the phone with plugging in and operating basic video and audio items along with online support of Windows Based PC Systems. The ideal applicant will be quick to learn new equipment and able to visualize and direct a customer to a quick resolution of their problems while maintaining healthy customer service over the phone. The applicant should be able to quickly adapt to a changing team, and ideally would be looking to grow into higher levels of responsibility and pay. Assisting customers in the showroom with purchases and technical support needs as well as general office clerical work and answering phones are also included within the scope of this job.

Necessary Skills/Attributes:

————————————-

Positive Attitude

Customer-Oriented Focus

Self-Motivated

Basic Networking Skills

Advanced Level Windows User

Typing 40+WPM minimum

Email Resume to be considered for this opening. No Calls please.

If you cannot email your resume or do not have a resume, then please dont waste your time responding.

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Entry Level PC-Based Tech Support + in-office sales (Naperville, IL)

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Team Member – Proofing Q/A (North Michigan Ave.)

As a growing organization, we are looking for a skilled Solutions Consultant (Pre/Post Sales Engineer) to help manage our complex sales process of high value software and services to our Fortune 500 clients. Work for a company that is addressing major issues in technology. Infogix was recently named a “Cool Vendor”, with innovative and impactful technology by a leading technology analyst firm. Work for a company in demand. Work for Infogix.

Founded in 1982, Infogix, Inc.® is the leading provider of Information Integrity® software. According to a 2007 financial industry survey, the most critical technology issue for financial executives is improving information integrity. For more than 25 years, we have helped hundreds of industry leading companies ensure that the information they need to run their business is accurate. With a home office in Naperville, IL and locations across North America and Europe, Infogix offers a unique culture, competitive compensation and benefits, and exciting career opportunities. Come see why Infogix has been rated as one of 101 Best and Brightest Companies to Work for in Chicagoland since 2005.

The primary focus of the Solution Consultant (pre-sales consultant) is to lead the technical discussions in a sales cycle. Solution Consultant is responsible for demonstrating products and delivering technical presentations to our customers and prospects. They are also responsible for ensuring a successful transition of a sales opportunity to the services organization for implementation. 1-2 years pre-sales experience; B.S. Comp. Sci. or other technical degree.

Supporting Leader: Unit Leader, Customer Acquisition Unit Support

Mission: To ensure the success of the sales teams by providing support through demos, presentations, and technical discussions.

Responsibilities: The primary focus of the Solution Consultant (pre-sales consultant) is to lead the technical discussions in a sales cycle. Solution Consultant is responsible for demonstrating products and delivering technical presentations to our customers and prospects. They are also responsible for ensuring a successful transition of a sales opportunity to the services organization for implementation.

Sales Support:

• Provide successful product and solution demonstrations and deliver quality presentations to our customers

• Facilitate technical discussions with customers

• Ensure 100% compliance with customer interaction guidelines by Infogix team members.

• Ensure complete documentation provided to professional service

• Provide technical information that is valuable to sales teams and other team members

•

• Deliver quality technical presentations

• Facilitate technical discussions with customers

Services Support

• Work with services teams to create checklist and documentation to ensure a successful transition from sales to services.

• Complete documentation and collect materials to be handed over to services.

• Conduct meeting with services team to review documentation and materials.

Other:

• Conduct webinars to educate team members on usage of our products.

• Research industries to provide information briefs on were controls may be used.

Education and Experience

Traveling Requirements: Over 75%

Education

• Bachelor of Science in Computer Science or related fields

Experience

• 1-2 Years of experience in software pre-sales support

• Consulting or End-User Company Experience

• Strong business analysis experience (ability to bridge IS & IT function to business requirements)

• Fundamental understanding of various business processes

• Client server software technology experience

o Software pre or post sales support

o Software implementation consultant

o Software Support

• Knowledge of application server and database technology

• Familiarity with mainframe technology

• Knowledge of Unix and Windows

Skills

• Verbal and written communication skills with the ability to articulate technical concepts at all levels

• Understand business issues/processes relevant to market segments

• Understanding of systems development life cycle/methodology

• Ability to understand technical environments

• Thorough interviewing skills

• Capability to translate business need into solutions, as well as determine and demonstrate business benefit and value to business

• Strong analysis, troubleshooting and problem solving skills

• Technical aptitude

• Ability to deal independently with the most difficult customers and objections in challenging situations

• Able to make solid decisions in stressful situations

• Sound organization and prioritization skills

• Active listening skills and Presentation skills

Personality

• Willingness to travel

• Dependable and Trustworthy

• Desire for learning & self improvement

• Self-motivated and Shows Initiative

• Self-managed

• Professional attitude

• Sense of urgency

• Diplomacy and Tact

• Personable, approachable

Cultural Fit

• Flexibility in work hours.

• Customer driven and can focus on overall picture.

• Adaptable to changing environments.

• Flexible in approach to resolve issues (use our solutions in inventive ways).

• Ability to work in a collaborative self managed team environment demonstrated through sharing knowledge and information freely (cooperative vs. competitively).

• Desire to work in small company culture.

Infogix, Inc. is an equal opportunity employer. At Infogix, we believe in rewarding hard work. That’s why we offer our fulltime team members a generous benefits and compensation package.

• Competitive salary and commissions.

• Fifteen personal days the first year of employment.

• Eight paid holidays, and up to two floating holidays per year.

• A 401(k) with company match/profit sharing plan.

• Tuition reimbursement for advanced degrees.

• Excellent career growth potential.

• Extensive training and certification opportunities.

• Comprehensive medical and dental insurance.

• Company-provided life and accidental death and dismemberment insurance.

• Company-provided short- and long-term disability insurance.

• Flexible Spending Plan for healthcare and childcare.

For more information, please visit our website at www.infogix.com .

Infogix, Inc. is an equal opportunity employer.

APPLY HERE: http://www.jobvite.com/j/?cj=oL4eVfwI&s=Craigs%2bList

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Solutions Consultant (Pre/Post Sales Engineer) (Naperville)

One of our clients has requested that we support their telephone system in addition to their IT environment. We do not have the telephone expertise in house and are looking for a consultant that would be able to work under the VitalTech name when issues and moves, adds, and changes come about. We are looking for an hourly rate as well as availability. We have a two hour response time during business hours and four hours outside of business hours and on the weekend.

Please email me with any questions. Again, this could be very minimal work, or it could be a good deal of work, depending on the stability of their telephone system and their rate of growth. If you have more telephony expertise, we would bring you in as well for other clients as the need is identified.

Again, email me any questions, and please include your resume and you comfort with the following boxex, Avaya IP Digital Station, Avaya IP400 Phone, and the Avaya IP406 Office, as well as your hourly rate.

Thanks.

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Avaya IP406 Office Telephony Support (Chicago)

**Will have to go through a standard background check for criminal/felony which goes back 7 yrs since this is working for a major investment bank

Location: Elgin, IL

Pay Rate: $17.00 per hr/W4

Scope of Project: Network Support/Desktop Support

Duration:4 days 8-5 p.m.

**Please attach a resume and a good number to be reached on

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Network Printer Tech Site Discovery 10/13-4 days needed ASAP (Elgin, IL)

Experience:

· 1-3 years of experience in on-call tech support with end-users.

· Knowledgeable with hardware, desktop OS (Windows) and applications.

· Excellent verbal and written communication skills in dealing with clients.

· Able to observe, evaluate, and make recommendations.

· Experience in basic Windows desktop administration.

· Blackberry and Email-support a plus.

· Knowledge of basic TCP/IP, routing, and firewalls.

· Rudimentary scripting/programming skills helpful but not necessary.

· “Can-do”, customer-focused, attitude.

Responsibilities:

· Maintain, troubleshoot, and repair desktops, laptops, hardware and computer peripherals.

· Upgrade or replace hardware and software, including setup, installation, and configuration of software and hardware.

· Perform customer support remotely or on-site in several Chicago suburban locations as needed.

· Install and configure Internet connectivity devices including wireless DSL routers, in new locations

· Maintain technical documentation and business continuity policies

· Provide excellent customer service, support, recommendations

· Problem determination and resolution on a 24×7 basis

· Other responsibilities as required

Currently, a 1099 (contract) position with part-time hours/variable schedule

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Computer Support Position – Various Suburban Locations

Our Sales Representatives are responsible for establishing a new corporate client base through effective prospecting, as well as growing and developing new opportunities through exceptional relationship building. Candidates must be energetic and focused with an unstoppable motivation to sell and a strong desire to succeed. Maintaining accounts requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.

This position will include defining client needs through product knowledge and positioning, and involves working with our Sales Engineers in the architecture of solutions. Responsibilities include identifying, forecasting and attaining sales objectives by providing technology based solutions to accounts in the Chicago Southland area.

Job duties include prospecting, qualifying and closing sales. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements is a necessity. Other requirements include ongoing training and manufacturer certifications, developing and maintaining relationships with clients and vendor contacts, and preparing and presenting detailed quotes and proposals.

Minimum Skills Required:

* Minimum 3 years B2B selling experience

* Excellent knowledge of Microsoft software technologies and programs

* Strong interpersonal skills required to effectively communicate with clients and vendors

* Valid IL Driver’s License and proof of Insurance

* Professional and articulate / Technologically proficient / Relationship builder / Problem solver

Our TEAM walks a “step ahead” and just executes on solutions – Do you have what it takes to join us ?

Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time. Sales Skills aptitude test may be required during application process.

For close consideration – please email your Cover Letter and Resume outlining your proven Sales Track to Glenn Hafner – Ghafner@qcfamily.com

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Sales – IT Services (Chicago Southland)

We are seeking candidates interested in working for a Fortune 500 financial services company downtown Chicago as a Bilingual Technical Support Specialist.

Responsibilities

-Respond to customer verbal and/or written inquiries

-Take incoming calls to provide technical support pertaining to TS products

-Record details about customer inquiries

-Helps resolve complicated customer complaints

-Coordinates and expedites customer inquiries to other departments for resolution

This is a long-term indefinite temporary position.

To be considered please reply with a word document of your resume.

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Bilingual Help Desk/Technical Support Specialist (Chicago, IL)

Requirement 1: Desktop Support

Profile:

· 4-5 years of Experience in technical support with a minimum of 1-2 years in providing Desk-side Support.

· Excellent Knowledge on supporting hardware(Dell & HP) and desktop OS and applications

· Excellent verbal and written communication skills to deal with client users.

· Ability to solicit and convey moderately complex information and make recommendations

· To perform system administration on Windows operating system.

· Third-level problem determination and resolution on a 24×7 basis.

· Incident management based on SOP’s and escalation to On-site Support.

· Telephonic and Email based Support to User / Vendor management.

· Knowledge of Windows 2000/2003 Servers.

· Exposure to server hardware & connections.

· Knowledge of server boot process.

Knowledge of Active Directory would be added advantage

Responsibility:

· Maintain, analyze, troubleshoot and repair desktop laptop, hardware and computer peripherals.

· Upgrade or replaces hardware and software systems, which includes the setup of workstations and the installation and configuration of software and hardware.

· Perform customer services related to equipment and systems products by troubleshooting problems, resolving problems, interfacing with vendors for in-warranty returns, installing software and entering resolutions into the remedy problem-tracking database.

· Provide support in trouble shooting boot up problems (selecting different options while booting, checking BIOS entries).

Requirement 2: Desktop Support

· To perform system administration on Windows operating system.

3+ years of Experience in technical support in providing Remote desktop Services or Desk-side Support and Windows System Administration

· Excellent Knowledge on supporting hardware (Dell, IBM, HP) and desktop OS and applications.

· Second-level problem determination and resolution on a 24×7 basis.

· Incident management based on SOP’s and escalation to On-site Support.

· Telephonic and Email based Support to User / Vendor management.

· Excellent verbal and written communication skills to deal with client users.

· Ability to solicit and convey moderately complex information and make recommendations.

· Knowledge of Windows 2000/2003 Servers.

· Exposure to server hardware & connections.

· Knowledge of server boot process.

· Knowledge of Active Directory would be added advantage.

Responsibility:

· Maintain, analyze, troubleshoot and repair desktop laptop, hardware and computer peripherals.

· Upgrade or replaces hardware and software systems, which includes the setup of workstations and the installation and configuration of software and hardware.

· Perform customer services related to equipment and systems products by troubleshooting problems, resolving problems, interfacing with vendors for in-warranty returns, installing software and entering resolutions into the remedy problem-tracking database.

· Provide support in trouble shooting boot up problems (selecting different options while booting, checking BIOS entries).

Compensation: $17/hr (Approx)

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Immediate Requirement for Desktop Support (Lake Forest )

Successful candidate will be a self-starter with a Bachelors Degree (or equivalent) and 2+ years experience in desktop hardware and software support. Excellent communication and interpersonal skills (both in person as well as on the telephone) are essential to the position.

Daily responsibilities include support of desktop hardware, software and network equipment. Incumbent will be exposed to all aspects of technical infrastructure of the business from the desktop to the data center and disaster recovery functions.

NSH offers a competitive compensation and benefits package. For confidential consideration, qualified candidates should submit resume, including salary history.

Fax: 312-474-0019

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IT Technical Support Specialist (Downtown Chicago)

Company: Advantage Technologies, Inc.

# Of Positions: 1

Position Type: Full Time

Location: Greater Chicago Area

Compensation: Salary plus bonuses, profit sharing, retirement, and benefits

About The Team:

If you’re tired of the corporate grind and actually enjoy working on a team that’s pushing the envelope, keep reading.

We work primarily with dental offices, offering technology consulting, installation, and support services. We go into an office, help them get the right computer system for their needs, install it, and support them down the road. We also have an extensive network of partnerships in the industry, so we work on some cool technology – including the latest in digital radiography and imaging systems.

The environment is fun, fast-paced, and hard-working. Pushing the limits of technology is a part of the average work day. That means we expect our team members to push the envelope on their own skills as well. If you aren’t growing, you’re planting roots into your chair as the light from your screen transforms you into a mushroom… and well, who would want that?! It may be strange, but we really do care about treating our people right. Life is important, and we want you to have one (feel free to add that to the list of employee benefits)! If normal in the IT world is 70+ hour work weeks, interdepartmental politics, and wasting your time only to have your project tossed in the bit bin or never see the results of your work – then weird sounds good.

About the Position:

We’re looking for a senior engineer and project manager for our Chicago location. This person would be responsible for working with our customers to install new computer systems, provide telephone and onsite technical support, digital radiography upgrades, installation of digital imaging equipment, etc.

HEY – READ THIS – Do you want to get a quick peek at what we do – watch this video. http://www.youtube.com/watch?v=40RdoiHeLT4 That’s right. Microsoft was so impressed with the job that we recently did for a customer that they brought in a production crew to do a case study on us. That’s the kind of impact that we make – for every one of our customers.

If you’re passionate about technology, passionate about helping businesses utilize it, willing to work well on a team, and have a level of professionalism and attention to detail better than most I.T. people – then you’re the person we want!

Responsibilities:

- Install computer networks for medical and dental offices in the region, primarily through the greater Chicago area.

- Install digital radiography, digital panorex systems, and cone beam CT systems (not sure what it is, that’s ok – look here) – http://www.kodakdental.com/en/digital-imaging/extraoral-3d-imaging.aspx

- Provide field technical service for customers who are on service agreements

- Install custom mounts, cabling, etc for our customers during the course of installations

- Work with the support team to help customers that need immediate tech support.

Skills / Requirements:

- Incredible communication skills – span the gap between tech and business

- Great decision making skills – both tactical and strategic

- Strong Technical Ability – Microsoft and A+ Certification are nice, but not necessarily required. If you can prove you know, that’s good with us.

- Strong Mechanical Inclination – you’ll need to hang mounts for monitors, TV’s, and install imaging equipment, and make it look really nice. You need to have an eye for appearance, and take pride in the way things look, not just how they function technically. Check out our website, and look at the pictures. You’ll see what we’re talking about. If you’re not interested in doing anything other than typing on a keyboard, keep looking, this isn’t the place for you. Here’s a link to a lot of the stuff that we install

- Ability to learn. We’re going to teach you all about dentistry and healthcare as part of this position. We work on some of the coolest cutting edge imaging technology around – and you’ve got to be willing to learn how to use it.

-

THE MOST IMPORTANT SKILL / RESPONSIBILITY / MUST HAVE: Integrity. Not in the “corporate America” sense of the word, where people go to “integrity training”. If you feel you need a class to define integrity for you, don’t bother applying. We have to be able to trust you 100%, and so do our customers. Everyone in this company depends on each other. We’re a tight knit group, we’ll jump to help each other at the first sign of a need, and we genuinely care about the people on our team. Everybody gives 200%, and we all succeed together.

SO – you think you have it? Good, because we love good people. The joke around here is that it’s the hardest place in the world to come work – but once you’re in, you never want to leave. We’re a team, and we’re looking for our next rookie of the year to help us take it to the next level.

ONE LAST THING – when you send off your resume – be sure you put in your e-mail “I read the description, and I have it!” That way, we’ll know that you actually read this document, and have an understanding of what it is that we do.

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Computer Network Engineer / Project Manager (Greater Chicago Area)

Hot position. Client interviewing today.

Must be bilingual English/Spanish.

Contract position with possible Contract to Hire option.

The PC Support Technician is to provide overall technical hardware and software support. The PC Support Technician analyzes, plans, designs, and installs new personal computer systems. PC Support Technician also reviews, maintains and performs upgrades to existing personal computer systems. The PC Support Technician investigates hardware and software problems and performs minor system hardware and communication connection repairs. The PC Support Technician also determines user specifications for hardware and software to meet the users needs. Performs basic diagnostic testing. The systems that are supported include but are not limited to:

- Workstations

- Laptops

- Peripherals (Printers, scanners, etc.)

- Networking equipment

- Infrastructure cabling

- Infrastructure physical management

- Video and Audio conferencing equipment

Responsibilities

- Troubleshoot hardware and software

- Troubleshoot network communication

- Install new personal computer systems using policies and procedures provided

- Management and maintenance of work request queue

- Assist with managing and maintaining hardware and software inventories

- Management and monitoring of client side anti-virus software

- Maintain a clean, organized and safe working environment

- Document work performed.

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PC Support/Bilingual (Melrose Park)

Friedman Corporation, a niche leader in the ERP software market for high-volume, multi-plant, and complex to-order manufacturing industries, is currently seeking full time Customer Support Representatives.

Candidates must possess strong communication, problem solving and analysis, organizational, and interpersonal skills. The ideal candidate will demonstrate patience, flexibility, and a strong customer service attitude. Must be self-motivated and be able to work as a team member as well as an individual. A business background, preferably in manufacturing, distribution, customer order processing or financial applications would be helpful. Also a background with mid-range systems and/or IBM compatible computers as well as computer programming would be helpful but not required. A successful candidate would be working with clients and company consultants to resolve issues they are having with the use of our ERP software package.

Some of the company benefits are medical and dental insurance, 10 paid holidays per year, 3 weeks of vacation after 1 year, and a 401k plan.

Future opportunities to transfer to other departments within Friedman Corporation or to other Constellation Software Inc. companies are also possible

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Software Development Customer Support (Deerfield)

• Department: Technology

• Location: Chicago, IL

Job Responsibilities

• Responsible for keeping systems running, including customer facing and internal system

• Management of servers (including desktop and servers)

• Design of networks, corporate systems

• Responsible for timely completion of projects with minimal supervision

• Work with others parts of organization to create technology that furthers business goals

• Engage and supervise external vendors

Required Qualifications

• Good understanding of networking including routing, VLAN, VPNs, etc.

• Experience with web development technologies and tools

• Scripting in languages such as bash, Perl, Ruby, Python

• Good understanding of networking including routing, VLAN, VPNs, etc.

• Wizard at Unix shell scripting and expert at Unix command line

• Good understanding of inner workings of Microsoft operating systems, including techniques of remote administration and scripting

• Experience with LDAP, Samba, Postfix, and related tools a plus

• Experience with Asterisk PBX or exposure to phone technologies a plus

• Good working knowledge of SQL a plus

• PostgreSQL or other ‘real’ database experiences a major plus

• Bachelors degree in Computer Science or equivalent

• 2+ years of UNIX system administration

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Systems Administrator (River North )

When applying for this position, reference 4CC8E-Sy## in the subject of your email.

If you’re looking to join the ranks of a company that can get you through the doors of leading businesses and offer you continual growth, you’ve found us! For 25 years, Synectics has aligned quality technicians with exceptional opportunities. We are a Tier 1 preferred vendor with several leading companies. We represent talented, hard-working candidates and are continuously chosen by Fortune 500 because we stand by our reputation of quality and maintain a commitment to service.

Primary function for the Help Desk candidate is to answer calls arriving at the Support Center and to accurately identify, prioritize and log the service requests within the established standards. Diagnose problems by asking accurate, concise questions in a professional and timely manner. Accurately prioritize, categorize and log calls, reset network passwords, resolve print queue problems, manage crisis escalation and transfer calls to other support group as appropriate, assist in projects as needed.

Excellent customer service, interpersonal, organizational and communication skills; Ability to work in a fast paced changing environment; Understanding of Windows based applications; familiarity with relevant operating systems, the Lotus and Microsoft Suite of products, the Internet and networking; ability to recognize priority issues and escalate accordingly; ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures.

QUALIFICATIONS:

• Must have VPN, Lotus Notes and/or Microsoft Outlook experience.

• Associate degree in Computer Science or a related discipline, and at least one, typically three years experience in IT or an equivalent combination of education and work experience.
• Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently.
• Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs.
• Experience using Remedy or another problem management application.
• Experience with telephony system is a plus.

This position is 100% phone work.

Synectics offers competitive salaries and a comprehensive benefits package. W2 Employment (hourly & salary).

To view a comprehensive list of jobs offered by Synectics, please visit our website at www.synectics.com and take a look at the opportunities available! We offer a wide variety of technical positions in cities across the country.

EOE

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Help Desk (North Chicago, IL)