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System Operations Manager (Sacramento)

FusionStorm, known for “Making Technology Work” — is a leading national provider of IT products, professional services, support contract services and 24×7 managed services for enterprises of all sizes. The company assists organizations by providing complete solutions for system infrastructure, storage, networking, voice-over-IP communications, security, database, disaster recovery, managed hosting and remote managed services, both on-site and in the data center. FusionStorm is VARBusiness’ VAR of the Year for 2006/7. FusionStorm offices include San Francisco (HQ), Santa Clara, Sacramento, Los Angeles, San Diego, Seattle, Phoenix, Las Vegas, Denver, Albuquerque, Chicago, Dallas, Cincinnati, Bethesda, Boston, and Tampa.

We have an immediate opportunity for a System Operations Manager in SACRAMENTO, California.

The Manager of System Operations is a role designed to oversee and manage the day to day activities of Managed services operations staff.

Primarily, this role acts in a managerial capacity to ensure quality services are provided both internally and externally to the department, to improve processes and practices, and to communicate effectively at all times. This role requires a unique individual in that it is both an interface between customers at all levels, and speak with a high level of technical understanding.

ESSENTIAL DUTIES / RESPONSIBILITIES:

In general, perform the following tasks, as well as maintain knowledge and ability to perform, train and mentor other individuals in the day to day functioning of the group:

o Understand and able to execute the most basic functions of all members of the team

o Measures team performance and recommends and implements improvements

o Handle customer interactions and customer calls.

o Handle Crisis management for customer situations

o Available to assist his direct reports for major issues, outside of normal working hours.

o Maintain current knowledge of policies and principles

SUPERVISORY DUTIES:

Performs all core duties and can fill in for any employee in the team in the event of a manpower shortage. Also performs the following duties as required:

o Manage the day to day activities of the team

o Develops standards and training documentation

o Perform workload management and re-prioritization of tasks based on customer and business needs

o Ability to communicate with and effectively collaborate with upper management, customers, and coworkers.

o Manages client interaction and expectations

o Develop lasting client relationships to become a “trusted advisor” without compromising the company’s interests and obligations

ESSENTIAL EDUCATION / EXPERIENCE:

Minimum of 2 years network, systems and/or applications administration, 1 years of supervisory and leadership role experience. Note: Certifications and education may serve as a benchmark to verify knowledge but will not be a measure of demonstrated capability.

ESSENTIAL SKILLS AND COMPETENCIES:

Combined with the above listed requirements, as well as a demonstrated ability through work and work related tasks, the preferred individual will also exhibit the following competencies and “soft” skills:

o Ability to identify sources of information; collect, consolidate, verify and share information effectively and willingly

o Deliver engaging, informative, and well organized presentations and briefings as needed

o Resolve and/or escalate issues in a timely fashion; understand how to communicate difficult or time sensitive information tactfully

o The ability to work well with others in a collaborative and directed environment

o Keeps manager and project managers well informed of progress and issues as required

o Seeks personal and professional growth; seeks and participates in personal development opportunities above and beyond training required by the company.

FOR IMMEDIATE CONSIDERATION, PLEASE APPLY ONLINE AT: https://home.eease.com/recruit/?id=474707

GREAT BENEFITS:

In addition to offering competitive compensation plans and long-term career opportunities, FusionStorm provides an attractive mix of benefit plans to contribute to its employees’ good health, future financial security and peace of mind. Please visit our website for more information about our competitive benefits package: http://www.fusionstorm.com/careers/benefits.html.

You must be authorized to work in the United States.

FusionStorm is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.

No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.

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System Operations Manager (Sacramento)