Summary:

Manages the personal auto field claims operation and implementing strategic initiatives within the claims organization.

Job Responsibilities:

• Oversees the implementation and ongoing management of claims settlement techniques, best practices, strategies and guidelines for Esurance to facilitate and support of customer service excellence.

• Continually reviews claims operation to ensure that processes are utilized to achieve optimal performance and conforms to industry best practices.

• Provides subject matter expertise on high exposure losses, and maintain channels of communication with the Product Management community in order to support Esurance’s core business practices.

• Recommends strategic actions according to trend analysis reports specific to the jurisdiction.

• Manages the performance of each claim office or region according to the established key claims metrics; works closely with local management to develop initiatives to improve performance as noted.

• Ensures there are proper claims resources within each operation and deploy these resources according to business planning efforts.

• Develops and executes on plans relating to the opening of additional claim offices to support the expected growth rate.

• Collaborates with HR and Claims management to foster a positive employee environment that is receptive to change.

• Responsible for the employment, promotion, associate performance evaluation, training, motivation, counseling, and discipline of assigned associates.

• Participates in the establishment of department goals and for implementing procedures and performance standards to achieve these goals; Manages, coordinates, monitors and evaluates the activities of department staff directly or through subordinate supervisors.

• Prepares reports and documentation concerning departmental activities.

• Participates in the establishment of department goals and for implementing procedures and performance standards to achieve these goals.

• Manage assigned department budget and spending at or below plan.

Qualifications:

• Detail-oriented with strong organizational, management, and leadership skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.

• Demonstrated ability to manage relationships with both internal and external customers.

• Demonstrated ability to work effectively under pressure, independently, and within a collaborative team oriented environment using sound judgment in decision-making.

• Must have excellent communication skills both oral and written.

• Demonstrated knowledge with claims technology and leading industry practices.

• Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, and Word).

• Must be able to travel up to 50%

Experience / Education:

• Bachelor’s degree or equivalent education required; MBA/Master preferred.

• Ten or more years of experience with claims management required.

• Three or more years of direct supervision of employees required.

• Experience in multi-state claims jurisdictions.

Physical Demands and Work Environment:

Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you’d like to be a part of a team that is revolutionizing the way people think about insurance, please submit your resume to us by clicking on the following link: http://jobs-esurance.icims.com/esurance_jobs/jobs/candidate/job.jsp?jobid=(include job ID#3297)&mode=view. Please cite referral source as Craigslist.

Are you ready to accelerate your career with one of the fastest growing auto insurance companies in the country? Esurance is always on the lookout for bright, diligent people who yearn to stretch their potential and find success.

In every office, our employees are self-starters who work well as a team in our quest to revolutionize the insurance industry. Esurance uses the Internet to make it easy for consumers to purchase and manage their insurance. By eliminating the middleman, we can offer lower rates, and by making our operations as paperless as possible, we do our part to help the environment.

In addition to our eco-friendly business practices, Esurance partners with environmental organizations around the country to beautify neighborhoods, educate communities, and help make our planet more sustainable. We also partner with many charitable organizations all over the U.S.

Just as it’s important for us to care for our customers, our communities, and the environment, we respect and value our employees and celebrate a diverse workplace. Esurance earned a 100% rating in the 2009 Corporate Equality Index, an annual survey done by the Human Rights Campaign. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, as well as balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system.

Since Esurance was founded in 1999, we have grown from a handful of employees to currently more than 1,610 nationwide. Headquartered in San Francisco, we have a Customer Service Center in Sioux Falls, SD, and nine regional claims offices.

If you’d like to be a part of a team that is revolutionizing the way people think about auto insurance while making a difference in the community at the same time, please send us your resume. Esurance is an equal opportunity employer.

Read more here:
VP, Field Claims Operations (Sacramento)